One of the top buzz words circulating in our conversations is: Automation. Everyone is looking to automate – across all channels possible – in order to provide the most relevant and targeted materials to their customer base. While automation is contributing to countless wins for so many companies and we look to it every day and breathe its success stories, there are times when we have to take a step back and take some caution.
Automation sounds so simple and … Read More
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One of the key factors to establishing effective communication with your audience hinges on your welcome email. If your audience is not engaging with your initial email and doesn’t find value in it, they are not likely to open your following touch points – and worse, could opt out of future communications. There are many lists of best practices for email optimization. However, this article points specifically to how you can optimize this very first and critical communication: The Welcome … Read More